Bulk Discount: Save up to 70%
Help & Contact
Do you have a question, or need some help?
We are happy to help you!
Contact us!
Most of your questions are answered in our FAQ!
My Account
 
 

FAQ - Frequently Asked Questions

Delivery time

arrow_rightblue.gif
What are your delivery times?
arrow_rightblue.gif
What can I do if I'm not home at the time of delivery?
arrow_rightblue.gif
What can I do if my order does not arrive?


Ordering Process

arrow_rightblue.gif
Can I order by e-mail or telephone?
arrow_rightblue.gif
Order-Confirmation
arrow_rightblue.gif
Re-Order
arrow_rightblue.gif
Adding to an order already in process
arrow_rightblue.gif
Merging orders


Change & Cancellation

arrow_rightblue.gif
How can I change my order?
arrow_rightblue.gif
How can I cancel my order?


Voucher & Discount

arrow_rightblue.gif 
Do we offer a bulk discount?
arrow_rightblue.gif
How can I redeem a coupon code?
arrow_rightblue.gif
Why can I not redeem my voucher?


Design & Printing

arrow_rightblue.gif
What should I keep in mind when uploading my files?
arrow_rightblue.gif
What is the recommended picture size (pixels and/or dpi) to use for my uploade image?
arrow_rightblue.gif
What do the stars which have appeared next to my uploaded picture mean?
arrow_rightblue.gif
Which printing techniques are there?
arrow_rightblue.gif
What is digital printing?
arrow_rightblue.gif
What is flex printing?
arrow_rightblue.gif
What is flock printing?
arrow_rightblue.gif
What is sublimation printing?
arrow_rightblue.gif
Can we print using other color systems (e.g., Pantone colors, HKS, etc.)?
arrow_rightblue.gif
Should I submit my image in CMYK or RGB colors?
arrow_rightblue.gif
Why does my garment have a strange smell and/or a slight discoloration around the print?
arrow_rightblue.gif
How do these residues get on my article?
arrow_rightblue.gif
How should I wash a Shirtinator garment?


Remove background

arrow_rightblue.gif
Is it possible to print my design/photo without the background?
arrow_rightblue.gif
How can I save a .png file with a transparent background?


Payments

arrow_rightblue.gif
What are the payment options?


Complaint

arrow_rightblue.gif
Not happy with your desired product?


Returning Products

arrow_rightblue.gif
I am not happy with my order or if it doesn't fit, can I send it back without any trouble?


Sample

arrow_rightblue.gif
Can I order unprinted samples for fitting?


Customer Account

arrow_rightblue.gif
What advantages does a customer account have?
arrow_rightblue.gif
What do I do if I have forgotten my password?
arrow_rightblue.gif 
How do I close my customer account?
 
please wait loading ...