020 3140 8140 Mon-Fri from 9am - 1pm
Help & Contact
How to reach us
by email to service@shirtinator.com
or via our Contact form
by phone at 020 3140 8140
(Mon-Fri from 9am - 1pm except german public holidays in Bavaria)
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020 3140 8140 Mon-Fri from 9am - 1pm
 
 

FAQ - Frequently Asked Questions

Orders  

arrow_rightblue.gif  Is there a minimum order?
arrow_rightblue.gif  Is there an order limit?
arrow_rightblue.gif  Are the products always available for delivery?
arrow_rightblue.gif  Why can't you print my pixel-based motifs on dark textiles?
arrow_rightblue.gif 
How long do I have to wait for my order?
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Where can I see the status of my order?
arrow_rightblue.gif  Can I cancel or modify my order?

 

 

 

Payment & Delivery

 

arrow_rightblue.gif  What payment options do I have?
arrow_rightblue.gif  Which company delivers my order?
arrow_rightblue.gif  To which countries do you deliver?
arrow_rightblue.gif  How long will it take to produce my order?
arrow_rightblue.gif  What are your delivery times?
arrow_rightblue.gif  What happens if I am not at home when my order arrives?
arrow_rightblue.gif  What should I do if the parcel doesn't arrive?

arrow_rightblue.gif  Something went wrong with my payment or shipping. What shall I do?

 

 

 

Design and Printing

 

arrow_rightblue.gif How do I ensure good quality when uploading my own pictures?

arrow_rightblue.gif How big should my photo or graphic be?

arrow_rightblue.gif What do the stars which have appeared next to my uploaded picture mean?

arrow_rightblue.gif Can a picture without a background be printed?

arrow_rightblue.gif How can I save a .png file with a transparent background?

arrow_rightblue.gif What printing options are available, and which one is best for me?

arrow_rightblue.gif What is flex printing?

arrow_rightblue.gif What is flock printing?

arrow_rightblue.gif What is sublimation printing?

arrow_rightblue.gif What is direct printing?

arrow_rightblue.gif Can you print exact colour tones, such as Pantone Colours?

arrow_rightblue.gif Should I create my image in CMYK or RGB colours?

arrow_rightblue.gif How should I wash a Shirtinator product?

 

 

 

Customer accounts & data protection

 

arrow_rightblue.gif  What should I do if I forget my password?
arrow_rightblue.gif  Is my personal data saved, and will it be shared with a third party?
arrow_rightblue.gif  What does Shirtinator do to protect my personal information?

arrow_rightblue.gif  What can I do if there's a problem with my account?

 

 

 

Returns

 

arrow_rightblue.gif  What should I do if I have a complaint?

arrow_rightblue.gif  If I am not happy with my order or if it doesn't fit, can I send it back with out any trouble?

 

 

 

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